Reference

Privacy Policy for Your t0303 Account

t0303 Privacy Policy explains what we collect when you open an account, sign in, use the lobby or connect DANA, OVO, GoPay and QRIS.

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t0303 Privacy Policy for Your t0303 Account
CONTACT ROUTES

Where Privacy Questions Go

A clear contact path helps you resolve a data question without repeating your account history.

Account data request Ask us to confirm which account details are connected to your phone number. We may request a verification step before discussing private records, so a different person cannot obtain information from your account support conversation.
Wallet record question For a DANA, OVO, GoPay, QRIS, bank transfer or virtual account question, send the transaction reference and date. We use those details to locate the relevant status without asking you to disclose a password or full wallet credentials.
Access correction If your name, phone number or account access detail is inaccurate, contact support through the signed-in account path. We will explain the verification needed before changing a record that affects login, payment status or account security.
DATA CONTROLS

What We Do With Account Data

Privacy Policy controls apply from the first account step through later wallet and device activity.

Collection

We collect details you provide for an account, including contact information and verification data, plus events created when you sign in, browse account areas or submit a payment status request. We use only the context needed for the stated service and security purpose.

Cookies

Cookies can keep your signed-in session active, remember a selected device setting and help us detect unusual access. Browser controls may remove them, but login or cashier steps could require you to authenticate again before continuing.

Security

Phone verification and login event checks help protect account access. We do not ask for your password or complete wallet security code in support messages. If a sign-in looks unusual, we may pause a sensitive account action for confirmation.

Payment records

A DANA, OVO, GoPay, QRIS, bank transfer or virtual account reference lets us match a request to an account action. Payment providers and BCA, BRI, Mandiri or BNI may keep their own records under their separate terms.

Retention

We keep account, security and transaction records for the period needed to run the service, handle disputes, detect misuse and meet applicable obligations. When a record is no longer needed for those purposes, we assess it for removal or anonymisation.

Your request

You can ask about access, correction, deletion or the use of a cookie through the account support path. Include enough detail for us to locate your record, and expect an identity check before private data is disclosed or changed.

Privacy Policy Questions for t0303

These Privacy Policy answers cover the account moments that usually raise a data question: opening access, using a local wallet, changing a record, managing cookies and contacting support. Read the relevant answer before sending a request, because the account phone number, transaction reference and approximate date can help us locate the correct record. Where access or eligibility matters, the answer depends on local law.

The t0303 Privacy Policy covers account details, phone verification, sign-in events, device signals, cookie use, support messages and payment references connected with DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity. It also explains retention, security checks and ways to request account data changes.

We may collect the contact details you submit, phone verification results, login and device events, payment references, support correspondence and selected account settings. We use these records to provide account access, trace wallet status, protect the service and respond to a specific request about your data.

Yes. Send an access request through the signed-in support path or the contact route beside the cashier area. State the phone number linked to your account and the records you are asking about. We may verify your identity before providing private account information.

Contact support with the account detail that needs correction and the reason it is inaccurate. For a phone number, verification or payment record, we may ask for an additional account check because changing those fields can affect sign-in and wallet status.

Cookies and related device signals may keep your session active, remember settings and help identify unusual access. You can manage cookie controls in your browser. Removing required cookies may sign you out or prevent some account and cashier functions from working normally.

We use transaction references and status information needed to connect a DANA or QRIS action with the correct account request. The relevant payment provider may process additional data under its own terms. Do not send your password or full wallet security code to support.

Use the account support channel or the contact route shown near the cashier area, every day from 08:00 to 22:00 WIB. Explain whether you need access, correction, deletion or cookie details, and include your account phone number without sharing a password.

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